The state of bots: 11 examples of conversational commerce in 2016

Two trends — the exploding popularity of mobile messaging apps and advances in artificial intelligence  — are coinciding to enable a new generation of tools that enable brands to communicate with customers in powerful new ways at reduced cost. Retailers and technology firms are experimenting with chatbots, powered by a combination of machine learning, natural language processing, and live operators, to provide customer service, sales support, and other commerce-related functions. Read more

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