Chatbots will make a splash in the enterprise first

I spend a lot of my time thinking about the conversational product space, working with several teams building conversational products, talking with tech leaders, and researching the bot landscape.

And yet, when an investor asked me what my favorite consumer use case in the bot space is, I could not come up with a single one I thought would go mainstream soon.

While I struggled to answer that question, I said enterprise use cases are likely to go mainstream in the conversational products space before consumer use cases do. While I am not skeptical of the potential of consumer-facing bots, I think there will be mass adoption of bots by enterprises sooner than we think. Unlike in the consumer space, where a lot of the bot rush is driven by the wrong reasons and mindset, this shift to bots in enterprise space is driven by necessity and the desire for increasing productivity at workplaces. Read more

From Bots to Blockchain, Connected Cloud to Connected Cars, Sage Sets Out Its Vision for the Tech Revolution

CHICAGO, IL–(Marketwired – Jul 26, 2016) – Sage, a market leader in cloud accounting software, announced today at Sage Summit 2016 its strong commitment to future technologies, with a focus on new and existing partnerships that power business growth. Revealed during CEO Stephen Kelly’s keynote address, which opened the world’s largest gathering of entrepreneurs and business builders, Kelly spoke about how, through the use of the latest technologies and tools, Sage is levelling the playing field for entrepreneurs — and it’s just the start of the technology revolution all entrepreneurs and business builders of all sizes need to be a part of to compete and grow. Read more

Gupshup Partners with Sage to Launch Spreadsheet-Killing Accounting Bot

The Pegg beta debuts today at the 2016 Sage Summit (July 25-28th) in Chicago and is available on Facebook Messenger and Slack.

Pegg, powered by the Gupshup bot platform, turns the traditional accounting process on its head. The bot makes it easy for small business owners and entrepreneurs to enter and track important financial information in an instant, including filing expenses, tracking account balances and recording receipts and income. Businesses worldwide that previously relied on spreadsheets and manual practices will now be able to use a simple, yet powerful, accounting tool that requires no training or prior knowledge to use. Read more

Cognitive reasoning makes bots less artificial and more intelligent

Cost reduction efforts in customer services have largely delivered atrocious results. Consumers now have low expectations and are bored of long call queues and pesky IVRs (interactive voice responses). It’s not just enterprises that want a virtual relationship with customers, a significant percentage of us now prefer to self-manage our utilities, banking and insurance, but with human support when we need it. Read more

10 Facebook Bots Actually Worth Chatting With

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If you haven’t yet heard, the chatbots are coming—ready to take your pizza order, answer your technical support questions, and even help you respond to your friends’ pictures in the most predictable way. We’re still in the very early days of the bot revolution on Facebook Messenger, but we’ve found a handful that are actually worth shooting the breeze with.

The easiest way to find new bots on Facebook is through Botlist (the site also covers chatbots on other platforms like Slack as well). Once you’ve found one you want to chat to, you can jump straight to Messenger on the web to start a conversation, or open up the same links in the Messenger mobile apps. These are the 10 most useful bots we could find. Read more

It’s now a little easier to find chatbots to talk to on Skype for iOS

Skype users can now discover bots on the Skype iOS app more easily, Microsoft announced today.

You can now find bots to chat with on the messaging app just by tapping on the bot icon with a plus sign next to it in the top right corner of the display. Before, you had to go to the contacts page, hit Add Contact, and toggle to the Bots section to the right of the People section.

Also included in version 6.20 of Skype: The ability to favorite bots like you favorite friends. From the chat, just tap on the name of the bot and tap “Add to favorites.” Read more

Why and how chatbots will dominate social media

 

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Since the early 2000s, brands have experimented with social media platforms and networks to communicate with customers and prospects — first through weblogs, then eventually through social networks such as Facebook and Twitter. Although the capabilities and sophistication have continued to evolve, at its core, social media has remained a platform to facilitate human-to-human communication. Read more

It’s now a little easier to find chatbots to talk to on Skype for iOS

Skype users can now discover bots on the Skype iOS app more easily, Microsoft announced today.

You can now find bots to chat with on the messaging app just by tapping on the bot icon with a plus sign next to it in the top right corner of the display. Before, you had to go to the contacts page, hit Add Contact, and toggle to the Bots section to the right of the People section.

Also included in version 6.20 of Skype: The ability to favorite bots like you favorite friends. From the chat, just tap on the name of the bot and tap “Add to favorites.” Read more

Bot for Messenger Launched at the International Aids Conference 2016

Through the advent of Messenger and bots, messaging platforms have rapidly increased their impact in reaching users with life-changing content.

Leading this technological evolution in low and middle income countries, the Praekelt Foundation will launch a new chatbot for Messenger integrated into the South African Nation Department of Health’s MomConnect, at the 21st International AIDS Conference in Durban on July 19, 2016. Read more