Chatbots are the next evolutionary step for robots

 

venturebeat bots

In fact, they’re a very old concept. Yet with all the discussion around bots, how will they really impact business processes? Bots are only as useful as the services they are integrated with, and their purpose is essentially automation — that is, creating and executing actions based upon a set of criteria. In order to know where bots are going, though, we need to understand where they’ve been. Read more

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