The hype around bots seemed to peak earlier this year, when Microsoft’s CEO Satya Nadella said that bots would be as big as apps. Many technology experts have since predicted that the era of apps is over and the golden age of bots is upon us. But the Silicon Valley hype cycle might be getting ahead of itself.
Ted Livingston, the founder of popular chat app Kik, suggests the industry has become disillusioned with bots recently because our expectations about being able to chat to them, as we would with another human, are way too high. Read more