Artificial intelligence and natural language processing (NLP) have already come a long way, yet many users tend to focus on the limitations of these technologies and are quick to judge bots based on the holes in their user experience. Product designers encourage a hybrid of text, buttons and other interactive features to compensate for limitations of NLP and A.I.
However, in every text-based messaging interface, the text input field is the primary mode of interaction. Bots should be prepared to provide a response to any type of input they receive. There are a number of strategies developers can execute to help mitigate dead ends that lead to user frustration and instead optimize their conversational experience. Read more