The Return of the Chatbots: Experiment, Engage, and Be Genuine


Chatbots are technically not a new invention. Simple forms of intelligent digital assistants have been around for some time now. Remember the Microsoft Office Assistant ‘Clippy’? He was first introduced in November 1996 to help Microsoft users when using their software products. And then there was ‘SmarterChild’ in the 2000’s, an intelligent bot that was nestled into messaging services like AIM and MSN. However, since the introduction of Apple’s Siri in 2011, digital assistants have been rising in prominence. In April 2016, digital assistants grabbed the headlines again with the launch of Facebook Messenger chatbots. Read more

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