Chatbots are the new king of mobile

vb chatbot image

Much has been written recently about the rise of chatbots and their potential to change consumer interactions with businesses.

However, all that discussion seems to have missed the radical implications this has for the current mobile ecosystem and the nature of competition in digital services. As an increasing number of companies investigate chatbots to sell their services and automate customer service, the messaging services they integrate into have an opportunity to become the new mobile platforms. Read more

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