Chatbots are revolutionizing customer support

Customer support is one the most resource-intensive departments in a company. Staff spend their day answering queries, on the telephone with customers, communicating with other departments, and much more. It is also a part of the operation that is hard to link to an ROI.

Although the concept of “customer success” is gaining traction in the startup world (particularly in SaaS), it is still tough to report the real value a customer support team can deliver. Therefore, anything reducing the need for manpower in customer support is considered a good thing. For example, on a basic level, we have seen companies add a knowledge base to their website — a self-service area customers can browse to find answers to their questions. Read more

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s