Bots are the new way businesses talk to their customers. First every business needed to have a website, then a mobile friendly design, then an app. Businesses are now building bots as a customer communication channel.
Bot adoption is growing fast! Since Facebook opened its Messenger in April this year, there have now been 33,000+ bots created on the platform. The great thing about bots is that the communication goes both ways. The “machine” attempts at understanding the questions asked and replies based on the user’s intent. The goal is to be fast, helpful and efficient. Currently, majority of the bots are automated with an assistant in the loop to help train the bot on new questions. Read more