As Messenger’s bots lose steam, Facebook pushes menus over chat

Facebook’s Messenger bots may not be having the impact the social network desired. Just yesterday, online retailer Everlane, one of the launch partners for the bot platform, announced it was ditching Messenger for customer notifications and returning to email. Following this, Facebook today announced an upgraded Messenger Platform, which introduces a new way for users to interact with bots: via simple persistent menus, including those without the option to chat with the bot at all. Read more

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