Very slowly, British travellers start to engage with bots

A Kayak.co.uk study into the British traveller reveals some long-term grains of optimism when it comes to bots despite the fact that, presently, more than half the country hasn’t heard about them.

The questions about bots revealed some positive growth over the past year, hardly a surprise since bots only came of age last May when Facebook opened its Messenger platform.

The survey found that 2% of Brits describe themselves as “regular users” of bots with a further 6% having used one in the past month. Another 6% said they have used a bot within the past year.

The sample was asked about its bot use a year ago, and 3% said they were regular users then. Kayak, rather bullishly, suggests that “with double that number having used a chatbot in the last four weeks, it seems that that this is a technology growing in popularity.” Read more

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